Privacy Policy

Effective Date: January 19, 2021
 

Our Commitment to Privacy

This privacy policy applies to www.alphadetail.com owned and operated by IQVIA ("AlphaDetail", "We", "Us" or "Our"). At AlphaDetail (owned and operated by IQVIA ), our business is to better serve you by providing you with the interesting, customized experiences you expect and by soliciting your information, views, and opinions on our mobile app and on our AlphaDetail web site at secure.alphadetail.com. This privacy policy describes how AlphaDetail collects and uses the personally identifiable information you provide on our mobile app and web sites. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personally identifiable information. Protection of privacy is a fundamental part of our business. We view these responsibilities to you and our clients as the basis for long-term, rewarding relationships.

What We Will Not Do

We will share your personally identifiable information with third parties only in the ways that are described in this privacy policy.

We will not provide your personally identifiable responses to any market research survey question or educational program request for information to any third party, other than as expressly set forth below, unless such question or request is expressly identified. 

The only exceptions to the foregoing promises are as follows: We may provide your personally identifiable information, responses to any market research survey question or educational program request for information to a third party market research or consulting group; however, such information, responses, and requests would be provided only under terms and conditions of confidentiality and permitted use that are consistent with this Privacy Policy. For instance, in the course of our work we may collaborate with another market research company to assist us or our clients in the analysis of data. In the course of such work, that market research company may need to access your personally identifiable responses; however, that market research company would be required to adhere to terms substantially similar to the terms of this Privacy Policy. We may also provide opportunities to participate in studies with our research partners who will also be required to adhere to our privacy policy.

We may provide your personally identifiable information to companies that provide services to help us with our business activities such as mailing and verifying medical education numbers/DEA numbers. These companies are authorized to use your personally identifiable information only as necessary to provide these services to us.

In the event of the sale of all or substantially all of the business or assets of AlphaDetail or a liquidation in bankruptcy, we may make your personally identifiable information, responses and requests available to an acquirer; however, we will not do so except under terms requiring the acquirer to adhere to terms substantially similar to the terms of this Privacy Policy. In this event, you will be notified via email and/or a prominent notice on our web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.

AlphaDetail will comply with all applicable laws, such as comply with a subpoena, bankruptcy proceedings or similar legal process, rules, regulations, and orders of any court or government administrative body. Such compliance may require the disclosure of your personally identifiable information, responses and requests. We may also disclose personally identifiable information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others or investigate fraud. AlphaDetail will use reasonable efforts, as appropriate, to avoid or minimize any public disclosure.

The Information We Collect

Personally Identifiable Information: We may collect a variety of personally identifiable information, including but not limited to: name, email address, mailing address, medical degree, practice description, DEA number, state license number and medical specialties. We do not collect geo location data through our mobile app. When you download and use our services, we automatically collect information on the type of device you use, operating system version, and the device identifier (or "UDID"). We may send you push notifications through our mobile app to send you service related notifications that may be of importance to you. You may at any time opt-out from receiving these types of communications by turning them off at the device level through your settings.

Survey and Other Responses: Should you choose to participate in market research surveys or educational programs, you will be asked questions, and your responses will be recorded.

Aggregated Demographic Data: Should you choose to participate in market research surveys or educational presentations, we may collect information on your practice characteristics, diagnostic methods, treatment methods, use of and attitudes towards pharmaceutical products, your managed care affiliations, and other standard research data necessary to categorize your practice and report your opinions. This data is collected, analyzed and protected in accordance with standards established by CASRO (Council of American Survey Research Organizations).

How We Use Information

Personally Identifiable Information: The personally identifiable information you provide during registration allows us to verify your medical credentials for entry into the AlphaDetail web site, identify you as a member of AlphaDetail, and to customize your AlphaDetail user experience. Submission of registration data is mandatory to allow use of this web site.

Your registration information is also used to establish an address for mailing of honoraria or should you elect to receive products or services; similarly, your email address is collected to notify you of programs or services you have requested. Other registration elements are used to categorize your specialty and practice for market research purposes and for selection of survey panels and education program audiences. You can elect to opt out of email notification at any time by sending an email to support@alphadetail.com with subject line "NOEMAIL" and you can review and modify your personally identifiable data through the "My Profile" button on the web site.

Survey and Other Responses: AlphaDetail uses the information you provide in response to market research survey questions and educational program requests for information to provide answers to questions, generate hypotheses, and test hypotheses. Except as otherwise explicitly noted, the actual responses you provide in connection with surveys or other programs are de-identified prior to provision to our clients. We may aggregate your responses with those of others.

AlphaDetail may use a third party service provider to obtain non-personally identifiable information and add that data to our measurements. We may also associate the anonymous unique identifier within the persistent cookie with information obtained from other sources (such as consumer preference reporting companies) using confidential matching procedures.

Links: The AlphaDetail web site contains links to other sites. Please be aware that AlphaDetail is not responsible for the privacy practices of such other sites. This privacy policy applies solely to information collected by this web site. We encourage you to carefully read the privacy policy of any site you visit.

Other Uses: We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

If you choose to use our referral service to tell another physician about our site, we will ask you for the name and email address of your referral. We will automatically send this physician a one-time email inviting them to visit the site. AlphaDetail stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your referral may contact us at support@alphadetail.com to request that we remove this information from our database.

Sharing Information with Third Parties (applies only to hygienist and pharmacists ): Solely with respect to hygienists and pharmacists, we may occasionally share demographic or contact information with selected third parties for marketing or promotional purposes. If you would like to opt out from such information sharing, simply send an e-mail to support@alphadetail.com .

Tracking Technologies / Cookies

AlphaDetail and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our web site may be limited.

Log Files: When you logon to the AlphaDetail web sites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data.

Behavioral Targeting: We partner with a third party to either display advertising on our web site or to manage our advertising on other sites. Our third party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising click here (or if located in the European Union click here). Please note you will continue to receive generic ads.

Mobile Analytics: We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile app.

Social Media Features and Widgets

Our web site may include social media features, such as the Facebook Like button and the ShareThis button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our web site. Your interactions with these features are governed by the privacy policy of the company providing them.

Our Commitment to Data Security

The security of your personally identifiable information is important to us. When you enter sensitive information (such as a Tax ID), we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our site, please contact us at support@alphadetail.com .

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services please contact us at support@alphadetail.com . We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Our Commitment to Children's Privacy

The alphadetail.com website is not intended for use by minors under the age of 13 years.

Your Responsibilities

AlphaDetail's ability to protect your privacy also depends on you maintaining your username and password in confidence. Do not share your username and password with anyone else or otherwise permit anyone to access the AlphaDetail web site using your personal or professional information.

How to Access or Correct Your Information

Upon request AlphaDetail will provide you with information about whether we hold any of your personal information. You may review and modify your personally identifiable information at any time by selecting the "My Profile" option on the "Welcome" screen. Should you wish to delete your personally identifiable information or disenroll from the AlphaDetail service at any time, send an email to: support@alphadetail.com with subject line "DISENROLL". We shall respond to any requests for access to personally identifiable information within 30 days.

Opt-out Preferences: When you register for an account, we will use your name and email address to send periodic emails to you of both promotional and transactional in nature. Out of respect for your privacy, you may choose to stop receiving promotional emails by following the unsubscribe instructions included in these emails or you can contact us at support@alphadetail.com .

We will also send you service related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.

How to Contact Us

Contact AlphaDetail at any time by calling AlphaDetail Customer Service at 1-866-467-2287 or by emailing us at support@alphadetail.com .

AlphaDetail
IQVIA San Mateo Office
1850 Gateway Blvd, Suite 200
San Mateo, CA 94404

Notification of Changes: AlphaDetail may change this Privacy Policy at any time by posting revisions to our web site. You will be notified by email at the address you have provided if this policy is changed in any material way prior to the change becoming effective or notice on the web site. Your use of the web site constitutes acceptance of the provisions of this Privacy Policy, and your continued usage after such changes are posted constitutes acceptance of each revised Privacy Policy.

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